SMS Consent & Opt-In Disclosure
CleanerHQ — Cleaning Business Management Software
CleanerHQ sends transactional SMS notifications to cleaning business customers and staff. All SMS messages require explicit, affirmative opt-in consent. Below are the opt-in flows used in the CleanerHQ platform.
1. Public Booking Widget
When a customer requests a quote or books a cleaning service through the CleanerHQ booking widget embedded on a business website, they see an SMS consent checkbox. The checkbox is unchecked by default and requires the customer to actively opt in.
2. Client Portal Booking
When an existing customer books through the CleanerHQ client portal, SMS consent is collected during the booking flow. The consent checkbox includes full disclosure language about message types, frequency, and opt-out instructions.
3. CRM Contact Entry
When a cleaning business owner adds a new customer through the CleanerHQ CRM, they can capture SMS consent on behalf of the customer. This is used for phone-based or in-person consent collection.
Full SMS Consent Disclosure
By providing your phone number, you consent to receive transactional SMS/text messages from CleanerHQ on behalf of your cleaning service provider. Message types include: appointment reminders, "on my way" crew alerts, job completion confirmations, invoice payment reminders, and post-service review requests. Message frequency varies based on your service schedule (typically 2–6 messages per service visit, up to 20 messages per month). Message and data rates may apply. You may opt out at any time by replying STOP to any message. Reply HELP for assistance. Your phone number and message content are shared with Twilio for delivery purposes only. Your mobile information will not be shared with third parties for marketing or promotional purposes. For full details, see our Terms and Conditions (Section 4) and Privacy Policy (Section 6).
How to Opt Out
- Reply STOP to any SMS message to immediately unsubscribe from all future messages.
- Reply HELP to any SMS message for assistance and support contact information.
- Contact support at support@cleanerhq.com