SMS Consent & Opt-In Disclosure

CleanerHQ sends transactional SMS notifications to two audiences on behalf of cleaning businesses that use our platform: (1) the cleaning business's end customers — appointment reminders, on-my-way crew alerts, job completion confirmations, invoice payment reminders, and post-service review requests; and (2) the cleaning business's staff and field crew — job assignment notifications, schedule reminders, and clock-in reminders. Every SMS recipient must provide explicit, affirmative opt-in consent through one of the three flows documented below. No marketing, promotional, or unsolicited messages are sent.

1. Public Booking Widget

When an end customer requests a quote or books a cleaning service through the CleanerHQ booking widget embedded on a cleaning provider's website, they enter their phone number and are then shown the consent checkbox below. The checkbox is unchecked by default; the customer must actively click it to opt in. Submitting the form stores a timestamped consent record (consent text, IP address, and timestamp) in the CleanerHQ database.

Source: apps/web/components/widget-embed/lead-capture-form.tsx

2. Client Portal Booking

When an existing customer logs into the CleanerHQ client portal at app.cleanerhq.com and books a service, they see the same affirmative consent checkbox before submitting. The consent record is stored against the customer's contact record with timestamp, IP address, and the exact disclosure text shown.

Source: apps/web/components/client-portal/booking-form.tsx

3. CRM Contact Entry (Owner-Attested Consent)

When a cleaning business owner adds a new customer to their CRM after collecting consent verbally or in person (for example, on the phone or on a paper service agreement), they record that consent on the customer's behalf using the checkbox below. This option is only available to authenticated workspace owners and staff; the CleanerHQ Terms of Service require that workspace owners obtain and retain documentation of the underlying customer consent before checking this box. The checkbox is unchecked by default.

Source: apps/web/components/crm/create-contact-dialog.tsx

Full SMS Consent Disclosure

The complete disclosure language presented to end users at the time of opt-in (and stored with each consent record):

Sample Messages

Representative messages sent under this campaign. Every message includes the brand identifier and (on the first message of any conversation) the STOP / HELP keywords.

• Appointment ReminderCleanerHQ: Reminder — your cleaning appointment is scheduled for tomorrow, March 18 at 10:00 AM. Questions? Contact your cleaning provider. Reply STOP to opt out.
• On-My-Way AlertCleanerHQ: Your cleaning crew is on the way to 123 Main St and should arrive in approximately 15 minutes. Reply STOP to opt out.
• Job CompletionCleanerHQ: Your cleaning job at 456 Oak Ave has been completed. Thank you for choosing our service! Reply STOP to opt out.
• Invoice ReminderCleanerHQ: Invoice #1042 for $150.00 is ready. View and pay here: https://app.cleanerhq.com/pay/inv_abc123 Reply STOP to opt out.
• Crew Job AssignmentCleanerHQ: You have a new job assignment — 789 Elm St on March 20 at 9:00 AM. Open the CleanerHQ app for details. Reply STOP to opt out.

How to Opt Out

• Reply STOP to any SMS message to immediately unsubscribe from all future messages. Other accepted opt-out keywords: STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE.
• Reply HELP (or INFO) to any SMS message for assistance and support contact information.
• Update preferences in your client portal at app.cleanerhq.com.
• Email support@cleanerhq.com and we will process the opt-out within one business day.

Opt-outs are honored permanently across all CleanerHQ workspaces and all message categories. Once opted out, a phone number cannot be re-enrolled unless the recipient texts START, YES, or SUBSCRIBE to the same shortcode/long code, or the recipient explicitly re-checks the consent box in the CleanerHQ client portal.

Sending-Hour Restrictions

In compliance with the TCPA, all messages are sent only between 8:00 AM and 9:00 PM in the recipient's local time zone. Time zone is computed from the contact's service address. The only exception is emergency safety alerts (SOS crew safety notifications), which a workspace owner may send outside normal hours when a field crew member triggers the in-app SOS button.